dkwing's Privacy Policy

dkwing may collect your information through various methods. The categories of information collected are described in detail below:

2.1 Information You Provide Directly

During account registration and use, you provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile phone number
• Username and password
• Identity verification documents (such as national ID card, passport)
• Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account details)
• Information provided when contacting us via live chat or email

2.2 Automatically Collected Information

When you use our platform, our systems automatically collect certain information:

• IP address and device location
• Browser type, version, and language settings
• Operating system and device identifier
• Time of access, pages visited, and time spent on the site
• Game history and betting activity
• Cookie and session data (described in detail in section 5)

2.3 Information Collected from Third Parties

In some cases we may also receive information from trusted third-party sources, such as transaction confirmation details from payment processors, identity verification services, and fraud prevention systems. This information is used solely to verify the security and legitimacy of your account.

dkwing does not sell or commercially rent your personal information. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with trusted third parties such as payment processing services (bKash, Nagad, Rocket, Upay, bank transfer), identity verification services, technical infrastructure services, and customer support tools. These partners are bound by confidentiality agreements with us and may not use your information for any other purpose.

4.2 Legal Obligations

We may be required to provide information in response to court orders, requests from investigative authorities, or mandatory disclosure under applicable law. In such cases we will always aim to provide the minimum information necessary.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets involving dkwing, user information may be transferred. We will provide advance notice of any such change, and the new owner will be bound to uphold the same privacy standards.

4.4 With Your Consent

For any reason other than those stated above, we will obtain your explicit consent before sharing your information.

Keeping your information secure is dkwing's top priority. We adopt industry-standard security measures that protect your information from unauthorized access, alteration, disclosure, or destruction.

6.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted on our site is secured through SSL encryption.
• Data Encryption: Sensitive stored information (passwords, payment details) is kept in an encrypted state.
• Firewall and Intrusion Detection: Our servers are protected by robust firewalls and real-time monitoring systems.
• Two-Factor Authentication: An option to add an extra layer of security to your account is provided.
• Regular Security Audits: Our systems undergo regular security testing.

6.2 Data Retention Period

We retain your information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. After an account is closed, certain information may be retained for a defined period for legal and regulatory reasons.

6.3 Data Breach Notification

In the event of a data security breach, we will notify affected users and authorities in a timely manner in accordance with applicable law. Our incident response team is prepared to resolve such situations quickly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us through any of the following methods:

We are committed to processing any privacy request from you as quickly as possible and within the timeframes set by law. Our privacy team is able to provide assistance in both Bengali and English.